Are your products handmade?


Yes! All of our products are handmade in micro batches to ensure freshness. This means that every part of the process to get our skincare to our customers has been meticulousy performed by us. We have taken the time to carefully formulate recipes to nourish the skin & to reduce eviromental harm. We mix, blend, pour & label everything ourselves. A lot of detail, love & attention goes into every product. Due to the nature of working with natural ingredients, you might find slight variations in the colour, scent & size, but we do our best!




Why is your liquid soap not as thick as my usual brand?


One of the big differences when using natural liquid soap is the viscocity. You will notice that our soap is thinner than big commercial brands. This is becasue they add synthetic thickeners. Once you start using natural soap you will forget all about the viscocity & more about how soft your skin feels!




How can we buy your products?


Aside from buying online, we like to attend local pop-ups & markets. These give us the opportunity to get out & interract with our community. If you sign up to our maling list we will update you on our latest whereabouts! Or you can check out our EVENTS page.




Are your products natural?


Absolutely! We only use natural, botanical & sustainable ingredients in all of our products. To keep our products fresh, please do not introduce water into our jars & bottles. This will cause them to spoil & grow bacteria.




Shipping Info.


All orders are mailed via Canada Post Expedited Shipping. Once shipped you will receive a tracking number. Shipping times vary between 2-9 business days depending on your location. Orders are shipped from our Vancouver studio twice a week. If your order has been damaged while in transit, please conact us within 48hours with an accompanying photo. Currently Hello Sunday is only available to ship within Canada.




Returns


For health & safety reasons we are unable to accept exchanges or returns. Please email us, along with a photo of any issues & we will do our best to resolve the situation.




Why is my Hand & Body Wash cloudy?


Cloudy or milky looking liquid soap occurs when the temperature of the soap reaches below 10c. Give it a couple of days to reach room temp. & it wil cear up! It is completely normal & safe to use.




Do you wholesale?


Yes we do! Send us an email telling us about your shop & why we would be a good fit!




Do you offer refills?


At the moment no. This is something we are working on for the future. In the meantime, please reuse or recycle our glass bottles & jars.





2020 HELLO SUNDAY
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Vancouver, British Columbia, Canada